Valentine

Customer support

Valentine

101/mo
Nairobi, Kenya
Looking for Part-time
6 hours/day
Availability: Asia timezone

Profile Description

Dedicated and results-oriented TVET Trainer with extensive experience in delivering competency-based education and training, curriculum implementation, student assessment, and skills development. Skilled in designing engaging learning materials, facilitating both in-person and online training, and supporting learners to achieve academic and professional success. Proficient in digital learning platforms, virtual classroom management, and educational technology tools. Strong communication, organiz...

Top Skills

Claude/Anthropic API · <1 yearContentful · <1 yearCreative Writing · <1 yearData Entry · <1 yearEmail Copywriting · <1 year

Skills & Expertise

Content & Writing

Email CopywritingBeginner
Creative WritingBeginner
Technical WritingBeginner
ContentfulBeginner

AI & Automation

Claude/Anthropic APIBeginner

Customer Success

Live Chat SupportBeginner
Phone SupportBeginner
Email SupportBeginner
Social Media SupportBeginner
Technical SupportBeginner
Ticket ManagementBeginner
LiveChatBeginner

Specialized Skills

Terms & ConditionsBeginner
Employee RelationsBeginner

Virtual Assistance & Admin

Email ManagementBeginner
Data EntryBeginner
Personal Assistant ServicesBeginner

Work Experience

Senior trainer

Public Service Commission

Jan 2024 - Present

Key Achievements:

Dedicated and results-oriented TVET Trainer with extensive experience in delivering competency-based education and training, curriculum implementation, student assessment, and skills development. Skilled in designing engaging learning materials, facilitating both in-person and online training, and supporting learners to achieve academic and professional success. Proficient in digital learning platforms, virtual classroom management, and educational technology tools. Strong communication, organizational, and mentoring abilities with a commitment to lifelong learning and workforce development. Seeking a remote position where I can leverage my training, instructional design, and learner support expertise to contribute to quality education and professional growth in a virtual environment.

Email CopywritingPhone SupportTechnical WritingContentfulCreative WritingLive Chat SupportEmail Support

Quick Stats

Age33 years
English LevelFluent
ID VerificationNot verified

Certifications

Bachelor of Education in Linguistics and literature

Education

Master's Degree

OPEN UNIVERSITY OF KENYA

2026 - present

Bachelor's Degree

KENYATTA UNIVERSITY

2012 - 2016