Customer Support & Customer Success Specialist | Email, ChatCustomer Support & Customer Success Specialist | Email, Chat
Trixie
ID Verified$1,000
per month
($6/hour)
Profile Description
Dedicated Customer Support and Customer Success Specialist with over 3 years of experience providing professional email, phone, and live chat support in remote environments. Skilled in customer relationship management, technical troubleshooting, client onboarding, and conflict resolution. Experienced in using CRM tools including Salesforce, HubSpot, Zendesk, and Freshdesk to manage customer interactions and improve satisfaction. Known for excellent communication skills, fast problem-solving, att...
Skills & Expertise
Skill Levels Explained:
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Customer Success
Virtual Assistance & Admin
Work Experience
Customer Support Specialist
Nexa Customer Care (Remote)
Jul 2024 - Apr 2026
Job Responsibilities:
Delivered exceptional customer service to a high volume of customers, helping them with product inquiries, troubleshooting, and account management. Ensured all support tickets were logged accurately into the CRM system (HubSpot) and followed up regularly to ensure quick resolution of customer issues. Trained new team members on best practices in customer support, ensuring consistency and high-qual...
Customer Success Specialist
Horizon Digital Services (Remote)
Nov 2023 - Jun 2024
Job Responsibilities:
Onboarded over 150 new clients, providing them with a comprehensive understanding of the product suite and helping them set up their accounts efficiently. Conducted regular follow-ups to ensure clients remained satisfied and engaged with the product, leading to an increase in client retention by 20%. Proactively identified client needs, offering tailored solutions and setting up recurring check-in...
Customer Support Representative
GlobalTech Solutions (Remote)
Jan 2023 - Nov 2023
Job Responsibilities:
Responded promptly to customer inquiries via email, phone, and live chat, offering clear, efficient solutions for technical issues, product features, and account management. Managed CRM tools (Salesforce) to log all interactions, track issues, update case statuses, and follow up with clients to ensure timely resolution and satisfaction. Assisted customers with product troubleshooting and technical...