Tonirose

Customer Support and Virtual Assistant

Tonirose

ID Verified
1,200/mo
Kalibo, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

If you are looking for an executive-level Virtual Assistant who can manage complex operations, handle sensitive client relationships with white-glove care, and keep your business running smoothly without constant supervision, I am here to help. With over 16 years of experience in high-touch customer support, case analysis, and operational upkeep—including 11 years with Upwork—I specialize in partnering with busy founders, executives, and team leads to take administrative burdens completely off ...

Top Skills

Jira · 10 yearsTicket Management · 10 yearsZendesk · 10 yearsCalendar Management · 6 yearsDocument Management · 6 years

Skills & Expertise

Customer Success

Ticket ManagementExpert
ZendeskExpert
Phone SupportExpert
Email SupportExpert
Technical SupportExpert
LiveChatExpert
Lead ManagementExpert
FreshdeskAdvanced
Live Chat SupportBeginner

Virtual Assistance & Admin

JiraExpert
Calendar ManagementExpert
Email ManagementExpert
Document ManagementExpert
NotionExpert
Meeting CoordinationAdvanced
Travel PlanningIntermediate
TrelloIntermediate
Executive Assistant ServicesBeginner

Quick Stats

Age40 years
English LevelFluent
Other Languages
Tagalog/FilipinoFluent
ID VerificationVerified

Education

Associate's Degree

Saint Gabriel College

2003 - 2005