AI Automation and Voice Agent EngineerAI Automation and Voice Agent Engineer

Key Achievements:

Deployed AI voice receptionists on Retell AI and Bland AI for inbound call handling: conversation flows, call qualification logic and handoff rules. Built n8n workflows with Claude for personalised outbound email and a scheduled content pipeline that routes through Gmail approval before publishing. Built a browser calling platform (Next.js, Supabase with row-level security, Twilio Voice) with call recording, webhooks, an auto-dialer queue and a KPI dashboard. Structured a Notion CRM that AI agents read and update through the Model Context Protocol.

Key Achievements:

Built a mobile and web application for the company end to end, using an AI-assisted development workflow. Built, deployed and maintained the company websites and ran its online presence, including social media. Designed agentic AI workflows that automated data processing and system optimisation. Maintained and optimised network systems for high availability, monitoring uptime for internal operations.

Key Achievements:

Supported the operational systems of a national payment switch serving more than 500,000 daily users: technical support, issue handling, data quality and customer-facing service. Assisted with partner integrations, firmware and security updates and PostgreSQL-based operational analysis. Contributed to reporting accuracy (+16%) and processing efficiency (+3%) while the environment held zero critical vulnerabilities.