Virtual Assistant | Customer Support ExpertVirtual Assistant | Customer Support Expert
Sydney
ID Verified1,000/mo
Philippines
Looking for Full-time
10 hours/day
Availability: US timezone
$1,000
per month
($6/hour)
Member since July 2026
Profile Description
I've been in the contact service industry for more than 7 years now. At the peak of the pandemic, I took a risk and transitioned to freelancing. Those experiences taught me valuable skills and allowed me to be able to work in several industries like billing, sales, and customer service.
Top Skills
Phone Support · 7 yearsTechnical Support · 7 yearsCold Calling · 4 yearsExcel (Advanced) · 4 yearsGoogle Sheets (Advanced) · 4 years
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Customer Success
Phone SupportExpert
Technical SupportExpert
Email SupportIntermediate
ZendeskIntermediate
IntercomIntermediate
Live Chat SupportBeginner
Customer.ioBeginner
Data & Analytics
Google Sheets (Advanced)Advanced
Excel (Advanced)Advanced
Design & Creative
CapCutIntermediate
E-commerce & Marketplace
ShopifyIntermediate
Marketing & Growth
GoHighLevelIntermediate
HubSpotIntermediate
Sales & Business Development
Cold CallingAdvanced
Apollo.ioBeginner
Virtual Assistance & Admin
Calendar ManagementIntermediate
Email ManagementIntermediate
CalendlyBeginner
Work Experience
Email Manager
Vatic Pro
Oct 2023 - Aug 2025
Key Achievements:
Managed the emails from client inquiries, assist in de-escalating issues with product, helping fulfill orders through Shopify, process refunds, adjustments and order modification
Live Chat SupportEmail SupportShopifyGoogle Sheets (Advanced)Email Management
Quick Stats
Age31 years
English LevelFluent
Other Languages
Tagalog/FilipinoFluent
ID VerificationVerified
Education
Associate's Degree
UNO-Recoletos
2011 - 2016