Virtual assistant.Virtual assistant.
Steve
ID Verified$1,500
per month
($9/hour)
Profile Description
Dedicated and customer-focused Customer Service Representative with over 5 years of experience in the BPO industry, providing excellent customer support through inbound and outbound calls, live chat, and email. Skilled in handling customer inquiries, resolving complaints, troubleshooting issues, and maintaining positive customer relationships. Strong communication, problem-solving, multitasking, and time-management skills, with the ability to work under pressure and adapt to different situations...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Work Experience
Trainer/Supervisor
IQOR.INC
Jul 2019 -
Job Responsibilities:
Handle inbound and outbound customer service calls professionally and efficiently. Respond to customer inquiries through phone, email, and live chat. Provide accurate information about products, services, billing, and account concerns. Resolve customer complaints and issues while ensuring customer satisfaction. Assist customers with account updates, order processing, and service reques...