Customer Service RepresentativeCustomer Service Representative
Stella
$650
per month
($4/hour)
Profile Description
A customer service rep here with 20 years of customer service experience in BPO and hospital environments. I have a total of 10 years of experience handling US, UK and EU customers via email and chat channels. I learned how to communicate effectively, handle different types of customers, solve problems, manage tasks, and maintain professionalism even in challenging situations.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Work Experience
Admin - Payroll & HR System
Saint Peter Claver Hospital Inc.
Jan 2020 - Oct 2026
Job Responsibilities:
• Managed employee payroll and 13th Month Pay, ensuring accurate and timely processing. • Prepared and maintained employment contracts and Doctors’ Memorandum of Agreement (MOA). • Processed and monitored employee leave requests. • Maintained secure and up-to-date 201 files and personnel records with strict confidentiality and attention to detail
IT/Encoder | Team Leader – Claims/Records
Saint Peter Claver Hospital Inc.
Feb 2018 - Oct 2026
Job Responsibilities:
• Provide direct assistance and guidance to clients regarding claims and related concerns. • Coordinate with providers and internal teams to resolve client and system concerns. • Lead daily team operations, including scheduling, task delegation, meetings, and performance tracking. • Maintain accurate and confidential customer and medical records. • Support department leaders in streamlining operat...
Customer Service Representative | KYC/Fraud Officer
Sky Arrow Technologies Inc.
Feb 2014 - Sep 2017
Job Responsibilities:
• Delivered responsive support and effective solutions for account and service concerns. • Reviewed customer information and transactions to identify potential fraud and protect customer accounts. • Collaborated with internal teams to investigate issues and drive efficient resolutions.
Customer Relationship Officer | KYC Officer Senior Relationship Officer/Team Leader | Quality Assurance
STELLENT Services Corp.
Jul 2007 - Aug 2011
Job Responsibilities:
• Managed customer relationships and handled customer concerns and service requests. • Led and supported team performance through task delegation, coaching, and service quality monitoring. • Conducted QA reviews to maintain service quality and process compliance. • Screen individuals and corporate clients against global watchlists and politically exposed persons (PEP) lists. • Perform KYC reviews...
Technical Support Representative
ALORICA Philippines
Oct 2004 - Jun 2007
Job Responsibilities:
• Provided direct customer support through troubleshooting and resolution of technical concerns. • Recommended and upsold hardware and software products based on customer needs.
Quick Stats
Education
Bachelor's Degree
AMA Computer University
1999 - 2003