Executive Assistant | Founder & CEO SupportExecutive Assistant | Founder & CEO Support
Simon
ID Verified$2,000
per month
($11/hour)
Profile Description
I've spent the last 4+ years working closely with founders, executives, and customer teams, first as a frontline support agent, then leading a 20 person team, and most recently as an executive partner managing the day to day for a CEO across a multi entity construction and marine company. I own calendars, inboxes, travel, and stakeholder communication, and I build the systems behind the scenes, SOPs, trackers, knowledge bases, that keep things running when priorities shift fast. I've also led te...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Content & Writing
Marketing & Growth
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Executive Partner | Executive Operations
Athena - Kenya
Feb 2026 - Aug 2026
Job Responsibilities:
Provided executive and operational support to the CEO of a U.S.-based, multi-entity company spanning construction and marine operations, managing execution across 10–20 active priorities in a fast-paced remote environment. Developed and maintained 10+ Standard Operating Procedures (SOPs) and a knowledge base covering recurring processes, from onboarding steps to reporting cadences, reducing relian...
Team Lead
Call Center International - Kenya
Jun 2024 - Jan 2026
Job Responsibilities:
Directed day-to-day operations for a 20-member customer support team handling 300–500 daily interactions, achieving 95%+ service level adherence. Developed and maintained 10–15 SOPs and 15+ knowledge base articles, improving onboarding consistency and reducing recurring inquiries from both customers and new hires. Oversaw workforce planning and shift scheduling for 20 team members across 4 daily s...
Contact Center Agent
Call Center International - Kenya
Aug 2022 - Jun 2024
Job Responsibilities:
Delivered customer support across phone, email, and live chat, handling 80–130 interactions daily while consistently meeting productivity and quality targets. Resolved a broad range of customer inquiries by analyzing issues and identifying effective solutions, maintaining a 95%+ customer satisfaction rating. Maintained accurate documentation for 5,000+ customer cases in the company CRM, ensuring c...
Quick Stats
Education
Bachelor's Degree
University of Nairobi
2017 - 2021
High-school
Alliance High School
2013 - 2016