SHIELA

Healthcare- Customer Service Representative

SHIELA

900/mo
Pasig City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

MY NAME IS SHIELA MONIQUE ASICO, RESIDENT OF PASIG CITY. I HAVE MORE THAN 9 YEARS EXPERIENCE IN BPO INDUSTRY FOR iT AND CS. I SPECIALIZE IN DATA ENTRY, ADMIN TASK, ORDER FULLFILLMENT AND FOLLOW UP, PAYMENTS, RETURN AND CUSTOMER SUPPORT. I AM CURRENTLY WORKING AS CS REP FOR USMED, ONE OF THE MAIL-ORDERED PHARMACY IN FLORIDA US. IN MY CURRENT ROLE, I WAS RESPONSIBLE FOR PROCESSING REORDERS, UPDATING PATIENT DATABASE, PAYMENTS , RETURNS AND SCHEDULING. I ALSO USED TO WORK WITH SITEL AS CS REP FOR...

Top Skills

Phone Support · 9 yearsData Entry · 3 yearsSalesforce · 2 yearsTechnical Support · 2 yearsTicket Management · 2 years

Skills & Expertise

Customer Success

Phone SupportExpert
Ticket ManagementIntermediate
Technical SupportIntermediate

Specialized Skills

Medical BillingBeginner

Virtual Assistance & Admin

Data EntryAdvanced

Sales & Business Development

SalesforceIntermediate

Work Experience

CUSTOMER SERVICE REP

DME SERVE PH

Dec 2022 - Jun 2026

Phone SupportTicket ManagementData Entry

it SERVICEDESK

TATA CONSULTANY SERVICES

Mar 2019 - Jun 2022

Phone SupportTechnical SupportTicket ManagementData Entry

CUSTOMER SERVICE REP

SITEL PH

Mar 2016 - Jan 2019

Phone SupportData EntrySalesforce

Quick Stats

Age33 years
English LevelConversational
Other Languages
Tagalog/FilipinoFluent
ID VerificationNot verified

Education

Bachelor's Degree

Adamson University

2013 - 2017

Bachelor's Degree

Ateneo De Naga University

2010 - 2011