Learning SpecialistLearning Specialist
Siara
ID Verified$850
per month
($5/hour)
Profile Description
I have 9 years of BPO experience across customer service, sales, leadership, and learning and development. I’ve held roles including Team Manager and Learning Specialist, focusing on coaching, performance improvement, and training execution. I bring strong communication skills, emotional intelligence, and a results-driven mindset that helps teams meet goals while maintaining high service quality.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Data & Analytics
Sales & Business Development
E-commerce & Marketplace
Work Experience
Learning Specialist
Alorica
Jun 2025 - Present
Job Responsibilities:
I have consistently delivered strong results across leadership and training roles in the BPO industry. Key achievements include being recognized as Top 1 Learning Associate in 2024 and ranking Top 3 Trainer out of 50 trainers during Q4 2025. I have successfully designed and facilitated training programs that improved agent performance, supported operational KPIs, and strengthened employee engageme...