GVA, Customer Service, Content CreationGVA, Customer Service, Content Creation
Sherwin
ID Verified$700
per month
($4/hour)
Profile Description
Customer service professional with experience in customer support, sales, and technical support. Skilled in handling calls, chat, and email, assisting customers with concerns, providing product and service recommendations, and troubleshooting technical issues. Focused on delivering excellent service and creating a positive customer experience.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Resolution Specialist
Qualfon
Jun 2025 - Mar 2026
Key Achievements:
Handled complex customer concerns and escalations through calls and chat while managing follow-ups, ticket creation, and documentation of customer interactions.
Technical and Sales Support
Qualfon
Apr 2024 - Jun 2025
Key Achievements:
Assisted customers through calls with technical concerns, offered products and services based on customer needs, and maintained accurate documentation and records.
Customer Service Associate
Inspiro
Jan 2023 - Apr 2024
Key Achievements:
Handled inbound and outbound customer support through calls and chat, assisting with ticket purchases, inquiries, and issue resolution, while also providing email support and completing administrative tasks such as updating records, processing refunds, and documenting interactions.
Quick Stats
Education
Bachelor's Degree
Negros Oriental State University
2019 - 2023