Customer Service RepresentativeCustomer Service Representative

Key Achievements:

•Reviewed and evaluated 80–120 customer interactions weekly to ensure service quality and compliance standards were met. • Verified customer records and documentation for accuracy and completeness. • Identified service gaps and provided recommendations for process improvement. • Maintained 95%+ documentation accuracy through detailed reviews and audits. • Collaborated with remote teams using Microsoft Teams, Zoom, and Slack. • Ensured compliance with HIPAA regulations and company policies. • Generated quality assurance reports and tracked performance trends.

Key Achievements:

•Managed a daily target of 120 outbound customer calls and consistently handled high customer volumes. • Assisted customers with billing enquiries, subscriptions, package upgrades, reconnections, and account management. • Utilized TASCR and CRM systems to manage customer records and resolve issues. • Investigated and resolved customer complaints while maintaining excellent service standards. • Updated customer information accurately and maintained detailed interaction records. • Achieved high customer satisfaction through effective communication and problem-solving. • Worked closely with internal departments to ensure timely issue resolution.

Key Achievements:

• Managed a daily target of 120 outbound customer calls and consistently handled high customer volumes. • Assisted customers with billing enquiries, subscriptions, package upgrades, reconnections, and account management. • Utilized TASCR and CRM systems to manage customer records and resolve issues. • Investigated and resolved customer complaints while maintaining excellent service standards. • Updated customer information accurately and maintained detailed interaction records. • Achieved high customer satisfaction through effective communication and problem-solving. • Worked closely with internal departments to ensure timely issue resolution.