Virtual AssistantVirtual Assistant
Shaira
ID Verified$1,250
per month
($7/hour)
Profile Description
Automation Assistant with 10 years of experience in BPO operations, data management, and workforce analytics. Skilled in building automated workflows using Make, GoHighLevel, and Zapier to streamline lead management, reporting, and CRM processes. Experienced in handling high-volume data, optimizing workflows, and improving operational efficiency through automation and system organization. Streamlined reporting workflows and introduced automation improvements, reducing manual data processing time...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Customer Success
Data & Analytics
Design & Creative
Virtual Assistance & Admin
Work Experience
Senior MIS Analyst
TechMahindra
Jan 2025 - Mar 2025
Key Achievements:
Accurately inputted, maintained, and validated large datasets related to staffing, productivity, and forecast metrics. Generated monthly and quarterly reports (MBR/QBR) using Excel, improving data visibility and decision-making. Ensured data integrity across multiple systems by identifying and resolving inconsistencies. Streamlined reporting workflows, reducing manual data processing time and improving efficiency.
Associate MIS – Workforce
TechMahindra
Jan 2024 - Dec 2024
Key Achievements:
Maintained real-time trackers, dashboards, and reports using Google Sheets and Excel. Monitored and updated workforce data including adherence, productivity, and service levels. Ensured timely and accurate data entry across systems to support daily operations.
Real-Time Analyst (RTA)
TechMahindra
Nov 2023 - Jan 2024
Key Achievements:
Monitored real-time operational data and ensured accurate tracking of staffing and volume metrics. Updated systems and reports with live data to maintain data accuracy. Supported operations by ensuring timely and precise reporting.
Subject Matter Expert (Export & Import)
TechMahindra
May 2023 - Nov 2023
Key Achievements:
Ensured accurate data entry of shipment and invoice information, minimizing errors and preventing escalations. Reviewed and validated shipment data to maintain compliance and accuracy. Supported team members in following correct data entry and processing procedures.
Customer Support Associate
TechMahindra
Mar 2021 - May 2022
Key Achievements:
Entered and processed shipment data with high accuracy, ensuring compliance with customs requirements. Maintained complete and organized documentation of shipment records.
Back Office Employee / Virtual Assistant
TasksEveryday
Dec 2019 - Mar 2020
Key Achievements:
Collected, entered, and analyzed pricing data using Excel. Maintained accurate datasets to track compliance and identify discrepancies.
CSR / Virtual Assistant
TasksEveryday
Oct 2018 - Dec 2019
Key Achievements:
Performed high-volume data entry, data mining, and report updates. Managed and organized lead data using [link hidden] and LinkedIn.
Email and Chat Support
Teletech
Jun 2017 - Sep 2018
Key Achievements:
Processed customer orders, refunds, and replacements with accurate data entry. Maintained detailed and accurate records of customer interactions.
Customer Service Representative
Eperformax
Dec 2016 - May 2017
Key Achievements:
Handled order processing and maintained accurate customer data records.
Billing and Sales / Customer Service Representative
TechMahindra
Jan 2016 - Sep 2016
Key Achievements:
Updated customer account data and assisted with billing-related inquiries. Do after sales support/service.
Customer Service Representative – Target Account
TechMahindra
Oct 2015 - Dec 2015
Key Achievements:
Assisted with order entry, refunds, and customer data updates.