Medical Virtual AssistantMedical Virtual Assistant

Key Achievements:

Provided coaching, performance support, and subject matter expertise to healthcare virtual assistants, helping improve communication skills, process knowledge, and overall performance. Facilitated training sessions, mock calls, interview preparation, and knowledge-sharing activities to ensure trainee readiness and client success. Monitored performance metrics, conducted one-on-one coaching sessions, and delivered actionable feedback to drive continuous improvement and operational excellence. Collaborated with trainers, team leaders, and management to develop training materials, evaluate progress, and maintain quality standards across healthcare VA programs.

Key Achievements:

Managed social media content and promotional activities for BloomStop, Alayuri Graham Bars, and school-related projects, supporting brand awareness and audience engagement. Created engaging social media graphics, product showcases, promotional posters, event announcements, and marketing materials using Canva. Developed creative content ideas, captions, and promotional posts tailored to each brand’s identity, target audience, and marketing objectives. Planned and organized social media content to promote floral arrangements, product offerings, special occasions, school activities, and events. Handled customer inquiries, product questions, order coordination, and online communication for BloomStop, helping turn social media engagement into customer orders. Supported product marketing and promotional campaigns for Alayuri Graham Bars through visually appealing graphics and product-focused content. Designed digital materials for school activities, announcements, and events, ensuring clear communication and visually consistent presentations. Maintained consistent branding, visual quality, and messaging across social media posts and digital promotional materials. Developed creative marketing concepts to showcase products, attract potential customers, and strengthen online brand presence.

Key Achievements:

Coordinated with pharmacies, physicians, and healthcare teams to process medication refill requests efficiently. Handled inbound and outbound calls with patients and pharmacies regarding prescription status, refill updates, and follow-ups. Processed Prior Authorizations (PA) through CoverMyMeds, insurance forms, and fax submissions for various insurance providers. Faxed clinical notes, prescription requests, CGM order forms, and medical records to pharmacies, providers, and insurance companies in a timely manner. Reviewed incoming and outgoing faxes to ensure accuracy, completeness, and proper documentation. Collaborated with front desk staff and medical teams to verify patient information and refill approvals. Maintained accurate documentation of refill requests, prior authorizations, and follow-ups to support compliance and patient safety

Key Achievements:

Confirming patient appointments, including consultations and follow-ups. Managed patient recalls and communicated via calls, texts, and emails. Verified and updated patient records, including insurance information. Collected outstanding payments for procedures and coordinated with the front desk. Assisted with administrative tasks to maintain efficient clinic workflow.