Airbnb SpecialistAirbnb Specialist
Aldwin
ID Verified$800
per month
($5/hour)
Profile Description
5+ years in STR operations, supporting 120+ properties with expertise in guest experience, claims, and operations.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Customer Success
Data & Analytics
Real Estate Operations
Specialized Skills
Virtual Assistance & Admin
Work Experience
Guest Communication Specialist
Lane Stays
Dec 2025 - May 2026
Job Responsibilities:
Key Responsibilities • Managed guest communications for short-term rental properties across Australia. • Assisted with bookings, check-ins, check-outs, and stay-related concerns. • Coordinated with cleaning and maintenance teams to support smooth operations. • Handled reservation updates, scheduling changes, and guest issues. Key Achievements • Maintained timely and professional communication thr...
Chief Claims Officer
ZonaStays
Aug 2024 - Dec 2025
Job Responsibilities:
Key Responsibilities • Led the Damage Claims team and managed day-to-day claim operations. • Oversaw claims from initial report through resolution and reimbursement. • Developed and maintained SOPs for claims, follow-ups, and escalations. • Coordinated with guest communications, housekeeping, and maintenance teams to gather evidence. • Reviewed and submitted claims through Airbnb, Vrbo, and insura...