Sarah

Customer Support VA | CRM, Email & Chat Support Pro

Sarah

ID Verified
600/mo
Kenya
Looking for Full-time
7 hours/day
Availability: US / EU timezone

Profile Description

Customer Support Professional with 5+ years of experience across retail and call center environments, including two years handling phone, email, and chat support. I specialize in making customers feel heard and confident that their issue will be resolved, whatever the channel. I'm comfortable with the tools remote support teams rely on, including Zoho CRM, Google Workspace, and VoIP softphones, and I pick up new systems quickly. Known for strong problem-solving skills and fast learning.

Top Skills

Phone Support · 6 yearsB2C Sales · 3 yearsEmail Management · 3 yearsEmail Support · 3 yearsOrder Processing · 3 years

Skills & Expertise

Virtual Assistance & Admin

Email ManagementAdvanced
CalendlyIntermediate
Calendar ManagementIntermediate
Data EntryIntermediate

Sales & Business Development

B2C SalesAdvanced
Zoho CRMAdvanced
Linkedin OutreachIntermediate
Cold CallingIntermediate
Cold Email OutreachIntermediate
Lead GenerationIntermediate
Apollo.ioIntermediate

E-commerce & Marketplace

Order ProcessingAdvanced

Customer Success

Phone SupportExpert
Email SupportAdvanced
Social Media SupportAdvanced
Live Chat SupportIntermediate
FreshdeskIntermediate

Work Experience

Customer Service Rep (call centre)

Kentex Cargo

May 2024 - Present

Key Achievements:

Reduced response time

Zoho CRMData EntryEmail SupportLive Chat SupportOrder ProcessingSocial Media SupportFreshdesk

LinkedIn VA

Orinda Surveys

Dec 2022 - Mar 2024

Key Achievements:

Supported a LinkedIn outreach campaign focused on distributing survey invitations to a list of targeted professionals and tracking engagement outcomes.

Data EntryLinkedin Outreach

Quick Stats

Age33 years
English LevelFluent
ID VerificationVerified
Portfolio
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