Cloud Support EngineerCloud Support Engineer
Samuel
1,750/mo
Lagos, Nigeria
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone
$1,750
per month
($10/hour)
Member since September 2026
Profile Description
A Cloud Support Engineer with 8+ years of experience delivering enterprise technical support across Microsoft Azure and Microsoft 365 environments. Skilled in troubleshooting complex issues, incident management, root cause analysis, customer communication, and cross-functional collaboration. Experienced supporting global enterprise customers remotely, documenting solutions, and improving service reliability.
Top Skills
Excel (Advanced) · 5 yearsTicket Management · 5 yearsGoogle Sheets (Advanced) · 4 yearsEmail Support · 3 yearsLive Chat Support · 3 years
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
AI & Automation
API IntegrationIntermediate
Power AutomateIntermediate
Workflow AutomationIntermediate
RPA ToolsIntermediate
GitHub CopilotBeginner
Customer Success
Ticket ManagementExpert
Live Chat SupportAdvanced
Phone SupportAdvanced
Email SupportAdvanced
Technical SupportAdvanced
ZendeskBeginner
Data & Analytics
Excel (Advanced)Expert
Google Sheets (Advanced)Advanced
Data VisualizationIntermediate
Power BIIntermediate
SQLBeginner
TableauBeginner
Quick Stats
Age35 years
English LevelFluent
ID VerificationNot verified
Portfolio
🔒
Visible to employers on Pro and Enterprise plans. Upgrade your plan to view portfolios.