Onboarding SpecialistOnboarding Specialist
Samuel
ID Verified$900
per month
($5/hour)
Profile Description
Detail-oriented Digital Operations & Executive Assistant with experience in customer success, onboarding, and process optimization in fast-paced, remote environments. Skilled in managing workflows, CRM systems, and cross-functional communication while maintaining high customer satisfaction. Experienced in automation tools, AI productivity tools,and digital systems to improve efficiency and streamline operations.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Customer Success
Data & Analytics
E-commerce & Marketplace
Virtual Assistance & Admin
Sales & Business Development
Software Development
Work Experience
Onboarding Specialist
Mindbody
May 2025 - Present
Job Responsibilities:
Maintained a 95%+ customer satisfaction score across multiple accounts. Successfully onboarded and supported 100+ clients in a fast-paced environment. Ranked [hashtag hidden] in Kenya and [hashtag hidden] globally in QA performance.
Customer Support
CCI KENYA
Mar 2025 - Present
ICT Intern
Technical University of Kenya
May 2023 - Aug 2023
Job Responsibilities:
Responded to service requests and supported users with clear step-by-step guidance. Maintained organized documentation of user issues and resolutions. Assisted with system updates and administrative record keeping.
Quick Stats
Education
Bachelor's Degree
Masinde Muliro University od Science and Technology
2020 - 2024