Virtual Assistant, Customer Service Officer, IT Support.

Samson

ID Verified
1,000/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Detail oriented and analytical professional with a Bachelor’s Degree in Computer Science and experience in finance, credit risk management, compliance and financial reporting. I am skilled in evaluating financial data, monitoring regulatory adherence and preparing reports that support decision making. Proficient in IT systems, data analysis and process audits, with strong knowledge of KYC and banking regulations. Demonstrates integrity, teamwork and problem solving abilities, with a commitme...

Skills & Expertise

Content & Writing

Creative WritingBeginner
CopywritingBeginner

Customer Success

Live Chat SupportBeginner
Email SupportBeginner
Technical SupportBeginner
Lead ManagementBeginner
Ticket ManagementBeginner
Phone SupportBeginner
Video SupportBeginner
Social Media SupportBeginner
LiveChatBeginner
ZendeskBeginner
FreshdeskBeginner

AI & Automation

Jasper AIBeginner
Copy.aiBeginner
SynthesiaBeginner
Prompt EngineeringBeginner

Work Experience

Direct Sales Representative

Kingdom Bank

Dec 2024 - Dec 2025

Job Responsibilities:

1. Compliance Excellence: Achieved a 100% compliance rate with KYC and AML policies during the onboarding of new retail and micro customer accounts. 2. Revenue Growth: Expanded the bank’s service footprint by successfully cross selling collection solutions and marketing deposit opportunities to high-potential group clients. 3. Risk Mitigation: Enhanced the quality of the loan book by performing ri...

Lead ManagementSocial Media SupportTicket ManagementExcel (Advanced)Google Sheets (Advanced)Data MiningPower BI

Credit Officer

Yehu Microfinance Service Ltd

Jul 2023 - Jul 2024

Job Responsibilities:

1. Portfolio Health: Significantly reduced the risk of bad debt by proactively engaging doubtful customers and establishing viable repayment plans before loans were classified as non-performing. 2. Strategic Advisory: Leveraged financial analysis of commodity markets to provide early warning alerts on potential risk areas, protecting the branch from market volatility. 3. Process Efficiency: Stream...

Research & Information GatheringDocument ManagementData VisualizationStatistical AnalysisExcel (Advanced)Social Media SupportLead Management

Loan Officer

ASA International Kenya Ltd

Aug 2021 - Jul 2023

Job Responsibilities:

1. Default Prevention: Minimized default rates through a structured proactive follow-up system, maintaining a healthy and sustainable loan portfolio. 2. Data Integrity: Maintained a perfect record of documentation accuracy, resulting in zero findings or discrepancies during internal audit reviews. 3. Analytical Precision: Improved approval accuracy by developing comprehensive risk assessment profi...

Lead ManagementPhone SupportSocial Media SupportExcel (Advanced)Power BIData VisualizationStatistical Analysis

Quick Stats

Age29 years
GenderMale
English LevelFluent
ID VerificationVerified

Certifications

Certificate in Computer Operation

Education

Bachelor's Degree

University of Embu

2015 - 2019