Customer Support/DocumentationCustomer Support/Documentation
Sambridhi
ID Verified$500
per month
($3/hour)
Profile Description
Licensed Advocate with experience in client counselling, customer support, documentation, and communication. I am a very quick learner, efficient, and can adapt to any work environment easily.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
E-commerce & Marketplace
Customer Success
Data & Analytics
Marketing & Growth
Work Experience
Project Implementation Executive
Zegal
Jan 2025 - Present
Job Responsibilities:
- Handling queries and escalations from enterprise clients with timely and effective solutions and collaborating with internal teams to ensure smooth implementation and project delivery. - Automating legal contracts to transform legal agreements into structured, searchable data across admissions, HR, finance, and more. - Conducting the setup, configuration, and testing of products to ensure succes...
Program Coordinator
Nepal Peacebuilding Initiative
May 2021 - Dec 2024
Job Responsibilities:
- Implemented project activities, including planning, reporting, monitoring, and evaluating of the activities. - Coordinated with stakeholders, including governmental agencies, political parties, and civil society organizations. - Designed and carried out consultation meetings, political dialogues, training, and workshop with stakeholders. - Conducted regular analysis of Nepal’s socio-political d...
Communications Officer
Lozoom Commute Services
Oct 2019 - May 2021
Job Responsibilities:
- Conducted data analysis of website traffic and user engagement to optimize SEO strategies. - Developed evidence-based content strategies through market research and user behavior analysis. - Managed content development and translation of app strings and promotional material in English and Nepali. - Analyzed customer feedback data and records to improve service and user experience.
Quick Stats
Certifications
Education
Master's Degree
Kathmandu School of Law
2023 - present
Bachelor's Degree
Kathmandu School of Law
2016 - 2021