Customer Support ExpertCustomer Support Expert
Sabrina
ID Verified$700
per month
($4/hour)
Profile Description
Results-driven customer service professional with over seven years of experience in the banking and financial services industry. I have experience as a Collections Agent for a local bank in the Philippines and as a Banking Consultant for ANZ, where I assisted customers with account-related concerns, dispute inquiries, and case resolution while ensuring compliance with company policies and regulatory standards. I have strong analytical, problem-solving, and communication skills, with a keen eye f...
Top Skills
Skills & Expertise
Skill Levels Explained:
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Customer Success
Finance & Accounting
Work Experience
Banking Consultant
Australia and New Zealand Banking Group Limited - ANZ
Nov 2025 - Jun 2026
Key Achievements:
Successfully assisted customers with account inquiries and dispute resolution, ensuring timely and accurate case handling. Consistently delivered excellent customer service by resolving complex banking concerns while maintaining high customer satisfaction.
Data Fraud Analyst / Content Moderator
TaskUs Philippines
Aug 2023 - Aug 2025
Key Achievements:
Reviewed and analyzed user-generated content to identify fraudulent, abusive, or policy-violating activities while ensuring compliance with platform guidelines. Maintained a high level of accuracy and consistency when making moderation decisions in a fast-paced, high-volume environment. Investigated suspicious accounts and transactions, helping reduce fraudulent activity and protect the integrity of the platform.
Customer service representative (DoorDash)
TaskUs Philippines
Feb 2022 - Aug 2023
Key Achievements:
Consistently delivered prompt and professional customer support through live chat, efficiently resolving customer inquiries while meeting quality, productivity, and customer satisfaction targets. Managed multiple chat conversations simultaneously, accurately documented customer interactions, and collaborated with internal teams to ensure timely and effective issue resolution.
Bank Collections Representative
Inspiro Relia Philippines
Sep 2020 - Jan 2022
Key Achievements:
Successfully handled inbound credit card collections calls, assisting customers with payment arrangements while adhering to banking regulations, company policies, and compliance standards. Consistently met productivity and quality targets by providing professional customer service, accurately documenting account interactions, and helping reduce delinquent accounts through effective communication and negotiation.