Customer Service Master

Roy

1,200/mo
Lipa, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

With nearly 10 years of experience in customer support, dispatch coordination, and administrative operations across healthcare, home services, and BPO sectors, I bring a strong background in delivering exceptional service while maintaining compliance and operational efficiency. Throughout my career, I have successfully managed high-volume customer inquiries across phone, email, and live chat. At UnitedHealthcare, I spent two years navigating complex healthcare coverages, benefits, and claims wh...

Top Skills

Phone Support · 6 yearsEmail Support · 4 yearsLive Chat Support · 4 yearsOrder Fulfillment · 4 yearsOrder Processing · 4 years

Skills & Expertise

Customer Success

Phone SupportExpert
Live Chat SupportAdvanced
Ticket ManagementAdvanced
Email SupportAdvanced
Social Media SupportIntermediate
ZendeskIntermediate
LiveChatIntermediate
Technical SupportBeginner

Data & Analytics

Excel (Advanced)Intermediate
Google Sheets (Advanced)Beginner

Design & Creative

CanvaBeginner
CapCutBeginner

E-commerce & Marketplace

Order ProcessingAdvanced
Order FulfillmentAdvanced
ShopifyIntermediate
GorgiasIntermediate

Virtual Assistance & Admin

Calendar ManagementBeginner
Email ManagementBeginner
Data EntryBeginner
AsanaBeginner

Work Experience

Customer Service Representative

Peak Support Enterprises

Jun 2022 - Dec 2026

Live Chat SupportTicket ManagementZendeskGoogle Sheets (Advanced)Phone SupportEmail SupportLiveChatExcel (Advanced)ShopifyGorgiasData EntryOrder FulfillmentOrder ProcessingEmail Management

Dispatch Coordinator

Evergreen Waterworks

Jan 2026 - Aug 2026

Live Chat SupportTicket ManagementGoogle Sheets (Advanced)Phone SupportEmail SupportLiveChatCanvaSocial Media SupportData EntryEmail ManagementAsana

Member Support

Teletech - Lipa Site

Nov 2020 - Apr 2022

Phone SupportGoogle Sheets (Advanced)Excel (Advanced)Data Entry

AT&T-ISM Billing Representative

IQOR -Sta Rosa Site

Aug 2019 - Feb 2020

Phone SupportOrder ProcessingOrder Fulfillment

Amazon Customer Care Representative

Alorica-Lipa Site

Jun 2019 - Jul 2019

Live Chat SupportPhone SupportOrder ProcessingOrder Fulfillment

Telesales Representative

The Results Companies -Lipa Site

Aug 2017 - Feb 2019

Order ProcessingOrder FulfillmentPhone SupportLive Chat Support

Quick Stats

Age31 years
English LevelConversational
ID VerificationNot verified
Portfolio
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