Customer Service Virtual AssistantCustomer Service Virtual Assistant

Key Achievements:

Customer Support Excellence: Provided comprehensive administrative and communication support to client customers, ensuring timely inquiry resolution and maintaining a high level of client satisfaction. Operational Team Liaison: Coordinated closely with on-site team members, providing real-time assistance and critical data to streamline workflow and facilitate the efficient completion of daily customer orders. Logistics & Scheduling Management: Proactively managed the order scheduling queue for the upcoming business day, optimizing timelines to ensure seamless operations and zero service delays.

Key Achievements:

Assisted US customers with T-Mobile accounts, helping them check their Statement of Accounts (SOA). Ensured the security of customers ' phones and accounts. Offered phone promotions and discounts to both new and existing customers.

Key Achievements:

Reviews agent interactions to make sure they are accurately assisting US and Canadian credit card holders with their accounts, including checking statements, updating personal details, and adding authorized users. Audit calls and other interactions to ensure agents strictly follow security protocols and privacy policies when handling sensitive customer information. Provides direct feedback and coaching to agents and identifies common issues to help improve training and overall call center processes.