customer success onboardingcustomer success onboarding
Donita
ID Verified$900
per month
($5/hour)
Profile Description
Results-driven professional with experience in both copywriting and customer service, combining strong communication skills with a customer-first mindset. Skilled in creating persuasive, engaging content such as landing pages, email campaigns, and SEO copy that captures attention and drives conversions. With 12 years of customer support experience, brings a deep understanding of client needs, effective problem-solving, and the ability to communicate clearly and empathetically. Adept at building ...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Work Experience
COPY WRITER
Freelance Copywriter
Jul 2023 - Present
Job Responsibilities:
Created persuasive sales copy for landing pages, email marketing campaigns, social media advertisements, and promotional materials for clients across various industries. Wrote compelling headlines and calls-to-action (CTAs) designed to increase conversions and customer engagement. Developed brand messaging tailored to each client's target audience while maintaining a consistent tone and voice....
Customer Success Specialist
Yngen Holdings Inc. (Digital Content Subscription Platform WFH)
Sep 2023 - Jan 2026
Job Responsibilities:
Provided exceptional support to a global community of creators using the platform for music, sound effects, stock footage, and AI voiceovers. Assisted customers via email, chat, and help center, addressing inquiries related to licensing, account management, and technical issues. Collaborated with cross-functional teams including A&R, Music, Creative, and Footage departments—to resolve complex issu...
Customer Support
Concentrix (Retail Partner Service)
Jun 2019 - Jul 2022
Job Responsibilities:
Delivered excellent digital support for assembly and installation services purchased through retail partners. Handled customer inquiries via chat, phone, and email using Zendesk, and addressed social media concerns through ZOHO. Coordinated appointments, resolved issues promptly, and maintained accurate records to ensure a smooth service experience and high customer satisfaction
Customer Service Representative
Concentrix (Healthcare Account)
Aug 2015 - Apr 2019
Job Responsibilities:
Skilled in assisting patients and healthcare providers with inquiries related to insurance coverage, billing, and medical services. Proficient in scheduling appointments, verifying insurance information, and ensuring compliance with healthcare regulations. Experienced in utilizing electronic health record (EHR) systems to maintain accurate patient records and facilitate seamless communication betw...
Technical Sales and Support A
AFNI
Apr 2013 - Jul 2015
Job Responsibilities:
Assists customers by diagnosing and resolving technical issues related to Verizon's wireless, internet, and home services. Responsibilities include troubleshooting connectivity problems, guiding customers through device configurations, and escalating complex issues to higher-level technical teams. Selling mobile plans, devices, and add-ons Services. Managed Chat, email and phone support.