SDR | Lead Generation | Remote Sales Specialist | AppointmenSDR | Lead Generation | Remote Sales Specialist | Appointmen
Romnick
ID Verified$600
per month
($3/hour)
Profile Description
I am a remote sales specialist, appointment setter, and customer service and technical support professional with over seven years of experience in the BPO industry. Throughout my career, I have helped businesses connect with prospective customers, qualify leads, schedule appointments, resolve service and technical concerns, and maintain positive client relationships. My experience has strengthened my skills in communication, sales, objection handling, troubleshooting, CRM management, and custo...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Sales & Business Development
Work Experience
Sales Development Representative
Webseeds - Nature's Formulas
Feb 2025 - Sep 2026
Key Achievements:
As a Sales Specialist, I assist customers in selecting natural health supplements that best fit their wellness goals. I focus on understanding each customer's needs, educating them about product benefits, and providing personalized recommendations while delivering exceptional customer service.
Customer Service and Sales Representative
VXI Global Solutions - AT&T
Dec 2018 - Oct 2024
Key Achievements:
Handled inbound customer calls for AT&T — assisting with account inquiries, billing questions, service plans, and technical concerns Explained product and service options clearly — recommended upgrades, additional features, and new plans that matched each customer’s needs Processed account updates, plan changes, billing adjustments, and payments accurately in the system Documented every interaction in the CRM — kept detailed notes, ticket statuses, and follow-up actions Escalated complex technical or billing issues to specialized teams — kept customers informed on next steps and timelines Maintained neutral, clear English communication — served U.S.-based customers daily Followed security and compliance protocols — verified identities, protected customer data, and ensured privacy standards