Virtual Assistant, SMM, Report Analyst, IT Service DeskVirtual Assistant, SMM, Report Analyst, IT Service Desk
Romelle
ID Verified$900
per month
($5/hour)
Profile Description
Results-driven professional with over 14 years of combined experience in customer support, IT services, and data reporting. Spent 5 years as a Technical and Customer Associate delivering efficient troubleshooting and exceptional client service, followed by 6 years as an IT Service Desk specialist providing system support, incident management, and user assistance. With 3 years of experience as a Reporting Analyst, I developed strong skills in data analysis, report generation, and performance trac...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Data & Analytics
E-commerce & Marketplace
Marketing & Growth
Sales & Business Development
Virtual Assistance & Admin
Customer Success
Design & Creative
Work Experience
Report Analyst
Cognizant
Jul 2023 - Present
Job Responsibilities:
Collect, analyze, and interpret data from multiple sources Generate daily, weekly, and monthly performance reports Identify trends, patterns, and performance gaps Maintain dashboards and ensure data accuracy Provide insights to support business decisions Collaborate with teams to improve reporting processes
IT Service Desk
Cognizant
Dec 2015 - Present
Job Responsibilities:
Provide first-level technical support for hardware, software, and network issues Log, track, and manage support tickets Troubleshoot and resolve basic IT problems Reset passwords and manage user accounts Escalate complex issues to higher support levels Install and configure systems and applications Maintain documentation and deliver good customer service
Customer Support
Teletech
Feb 2013 - Dec 2015
Job Responsibilities:
Respond to customer inquiries via phone, email, or chat Resolve product or service issues efficiently Process orders, refunds, and account updates Document interactions in the system Escalate complex concerns when needed Ensure customer satisfaction through clear and professional communication
Technical Support
Teletech
Jun 2011 - Feb 2013
Job Responsibilities:
Provide technical assistance for hardware, software, and network issues Diagnose and troubleshoot system problems Guide users through step-by-step solutions Document incidents and update support tickets Escalate unresolved or complex issues Ensure timely resolution and customer satisfaction
Quick Stats
Certifications
Education
Bachelor's Degree
Polytechnic University of the Philippines - Taguig
2006 - 2011