Virtual Assistant

Rolly

630/mo
Bacolod City, Philippines
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

I am a highly organised and proactive administrative professional with over three years of experience supporting Australian, US, and UK businesses in property management, executive administration, and customer service. I thrive in remote work environments and enjoy managing multiple priorities while maintaining a high level of accuracy and professionalism. My experience includes executive and administrative support, inbox and calendar management, tenant and client communications, contractor coo...

Top Skills

Email Management · 10 yearsEmail Support · 10 yearsLive Chat Support · 10 yearsLiveChat · 10 yearsPhone Support · 10 years

Skills & Expertise

Customer Success

Live Chat SupportExpert
Phone SupportExpert
Email SupportExpert
Technical SupportExpert
LiveChatExpert
Social Media SupportBeginner

Real Estate Operations

Real Estate ListingAdvanced
AirbnbIntermediate

Virtual Assistance & Admin

Email ManagementExpert
Calendar ManagementAdvanced
Data EntryAdvanced
Executive Assistant ServicesAdvanced
Document ManagementAdvanced
Meeting CoordinationAdvanced
TrelloAdvanced
Monday.comAdvanced

Work Experience

Executive Virtual Assistant / Systems Manager

Ascot Investment Management

Aug 2024 - Jun 2026

Key Achievements:

Managed high-volume email inbox for clients, tenants, prospects, and contractors Provided real-time phone support. Managed Property Listings and marketing. Maintained CRM systems including PropertyTree and Agentbox et al. Helped create standard operating procedures(SOPs) for company-wide use. Coordinated newsletters and campaigns. Moderated the company's social media and website

Email SupportReal Estate ListingExecutive Assistant ServicesPhone SupportTechnical SupportSocial Media SupportAirbnbCalendar ManagementDocument ManagementMeeting CoordinationTrelloMonday.comEmail ManagementData Entry

Project Manager - Compliance

Creators Agency, LLC

Nov 2023 - May 2024

Key Achievements:

Assisted social media influencers with their brand deals, ensuring content was submitted and posted on time, and maintained constant communication with brands to offer deals to selected influencers and ensure timely posting of signed co ntent.Assisted social media influencers with their brand deals, ensuring content was submitted and posted on time, and maintained constant communication with brands to offer deals to selected influencers and ensure timely posting of signed co ntent.

Live Chat SupportEmail SupportData EntryPhone SupportTechnical SupportExecutive Assistant ServicesSocial Media SupportLiveChatCalendar ManagementDocument ManagementEmail ManagementMonday.comMeeting CoordinationTrello

Customer ServiceRepresentative

Metro by T-Mobile(MetroPCS)

Jun 2017 - May 2022

Key Achievements:

Constantly recognized as Agent of the Month (2018-2022) Awarded as one of the Top 10 Agents of the Year (2020-2022) Became a subject matter expert for the cluster (2021-2022)

Email SupportLive Chat SupportPhone SupportTechnical SupportLiveChatEmail ManagementDocument Management

Quick Stats

Age31 years
English LevelConversational
ID VerificationNot verified