Virtual AssistantVirtual Assistant
Rolly
$50000
per month
($284/hour)
Profile Description
Highly adaptable and self-motivated professional with 3+ years of experience as a Customer Service Representative in a fast-paced BPO environment. Proven ability to independently manage multiple tasks, prioritize effectively, and deliver exceptional support, making me an ideal candidate for a remote Virtual Assistant role.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Marketing & Growth
Sales & Business Development
Work Experience
Chat Support Agent
AFNI Philippines, Inc
Aug 2015 - Apr 2025
Key Achievements:
-Managed and prioritized 3-5 concurrent chat sessions, demonstrating superior multitasking ability and efficiency in a high-volume, deadline-driven environment. -Acted as a primary point of resolution for complex service inquiries, utilizing critical thinking and independent problem-solving to reduce escalations by 15%. -Maintained meticulous customer records within CRM (e.g., Salesforce/Zendesk) and internal systems, ensuring high data accuracy and efficient information retrieval for client use.