Customer Service SpecialistCustomer Service Specialist
Rizza
ID Verified$800
per month
($5/hour)
Profile Description
I am a reliable and customer-focused professional with experience in technical support and customer service, including supporting Microsoft products and services and handling an Amazon Retail account. I am comfortable troubleshooting technical issues, assisting customers, navigating support tools, and resolving concerns professionally. I work best in a structured and collaborative environment with clear goals and expectations. I am also self-driven and proactive once priorities are established....
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
AI & Automation
Data & Analytics
Design & Creative
E-commerce & Marketplace
Work Experience
Technical Support Representative
Concentrix
Mar 2020 - Apr 2026
Job Responsibilities:
•Provided technical support for Windows 11, Microsoft Office, and Microsoft account-related issues. •Diagnosed and resolved software, login, account access, and device-related technical concerns. •Guided customers through step-by-step troubleshooting and technical solutions. •Assisted with Microsoft account security and recovery concerns while following proper procedures. •Used remote support...
Amazon Retail Account - Customer Service Representative
Concentrix
Oct 2019 - Feb 2020
Job Responsibilities:
Seasonal •Assisted Amazon customers with orders, payments, refunds, returns, deliveries, and account concerns. •Investigated and resolved customer issues while following Amazon policies and procedures. •Handled high-volume customer interactions and provided accurate, efficient, and professional support. •De-escalated challenging situations and delivered effective solutions to maintain customer...
Customer Support Representative
Epeformax
Apr 2019 - Oct 2019
Job Responsibilities:
Seasonal •Assisted eBay sellers with account, listing, payment, shipping, returns, and transaction concerns. •Resolved seller issues by investigating accounts and applying eBay policies and procedures. •Handled escalations and provided effective solutions while maintaining high customer satisfaction. •Documented cases accurately and collaborated with internal teams to resolve complex concerns.