Customer support

RITA

800/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I genuinely enjoy helping people, and that is what drew me to customer support in the first place. Over the years, I have improved my listening skills, I have gotten better at getting to the root of a problem quickly, and making sure customers walk away feeling heard and helped, not just processed. I am comfortable in busy, fast-moving environments, and I take pride in staying calm and thorough even when things get hectic. Whether it is a straightforward question or a tricky situation that need...

Skills & Expertise

Sales & Business Development

Content & Writing

Specialized Skills

Software Development

TypeScriptBeginner
ReactBeginner

AI & Automation

Work Experience

Customer Support

Sagan

Jan 2024 - Feb 2026

Job Responsibilities:

Resolved customer inquiries efficiently, achieving a high first-contact resolution rate and reducing repeat follow-ups. Maintained consistently high customer satisfaction scores through clear, empathetic communication. Handled a high volume of customer interactions daily while meeting response time and quality targets. Successfully de-escalated challenging situations, turning negative experiences...

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Quick Stats

Age23 years
GenderFemale
English LevelFluent
ID VerificationNot verified