Virtual Assistant – Customer Service & Admin Support Remote

Reginah

1,200/mo
Nairobi , Kenya
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

Customer Support Specialist with 15+ years of experience in high-volume inbound call handling, CRM management, and delivering exceptional customer experiences for direct-to-consumer and e-commerce businesses. Skilled in Shopify, Zendesk, VoIP systems, and multi-channel support. ALX-certified Virtual Assistant with a proven track record of SLA compliance, accurate documentation, and representing client brands professionally. Remote-ready, reliable, and immediately available.

Top Skills

Asana · <1 yearCalendar Management · <1 yearCalendly · <1 yearData Entry · <1 yearDocument Management · <1 year

Skills & Expertise

E-commerce & Marketplace

ShopifyBeginner

Customer Success

Email SupportBeginner
Live Chat SupportBeginner
Phone SupportBeginner
Social Media SupportBeginner
Ticket ManagementBeginner
ZendeskBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Email ManagementBeginner
Travel PlanningBeginner
Document ManagementBeginner
Data EntryBeginner
Personal Assistant ServicesBeginner
CalendlyBeginner
AsanaBeginner
NotionBeginner

Work Experience

Shop Administrator

Solarpanda Limited

Apr 2018 - Present

Key Achievements:

Led and supervised a team of 50 customer service agents, overseeing daily performance, quality assurance, and adherence to SLA standards.

ShopifyLive Chat SupportEmail SupportPhone SupportTicket ManagementCalendar ManagementSocial Media SupportZendeskTravel PlanningData EntryCalendlyNotionEmail ManagementDocument ManagementPersonal Assistant Services

Quick Stats

Age37 years
English LevelFluent
ID VerificationNot verified

Certifications

AI ESSENTIAL-ALX AFRICA
VIRTUAL ASSISTANT-ALX AFRICA

Education

Certificate

Zetech

2015 - 2016