Virtual Assistant, Customer Service, Technical Support

Ramon

ID Verified
600/mo
Imus, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I have extensive experience in customer service, technical support, administrative assistance, property management, billing, and B2B and B2C account support. I am skilled in Microsoft Office, Google Workspace, Salesforce, Zendesk, Yardi, SAP, and CRM tools. My reliability, attention to detail, problem-solving ability, and commitment to excellent customer service make me a great hire.

Top Skills

Basecamp · 2 yearsResearch & Information Gathering · 2 yearsTrello · 2 yearsCalendar Management · <1 yearDocument Management · <1 year

Skills & Expertise

Real Estate Operations

MLS ManagementBeginner
Real Estate ListingBeginner
Zillow Premier AgentBeginner

Virtual Assistance & Admin

BasecampIntermediate
TrelloIntermediate
Research & Information GatheringIntermediate
Calendar ManagementBeginner
Email ManagementBeginner
Document ManagementBeginner

Customer Success

Phone SupportBeginner
Email SupportBeginner
Technical SupportBeginner
ZendeskBeginner

Work Experience

Virtual Assistant, Customer Service, Technical Support

RocketStation

Aug 2024 - Apr 2026

MLS ManagementReal Estate ListingDocument ManagementEmail ManagementCalendar ManagementBasecampEmail SupportTechnical SupportResearch & Information GatheringPhone SupportZillow Premier AgentTrello

Subject Matter Expert

IQOR Philippines

Jul 2018 - Mar 2019

Key Achievements:

Assist agents with customer interaction

Technical SupportPhone Support

Technical Support

24/7 Customer Service Inc

Aug 2013 - Apr 2014

Technical SupportPhone Support

Customer Service Representative

KGB Philippines

Nov 2008 - Apr 2010

Key Achievements:

Answer Phone Calls

Phone Support

Technical Support Representative

Teleperformance

Apr 2005 - Oct 2008

Key Achievements:

Technical Support Representative

Technical Support

Quick Stats

Age46 years
English LevelFluent
ID VerificationVerified
Portfolio
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