Virtual Assistant | Customer Care & Operations SpecialistVirtual Assistant | Customer Care & Operations Specialist
Purity
$1,000
per month
($6/hour)
Profile Description
Highly organized and dependable Virtual Assistant & Customer Care Specialist with 3+ years of experience supporting businesses through efficient communication, administrative management, and client satisfaction. Skilled in handling customer inquiries, managing schedules, coordinating projects, and maintaining accurate records with precision and professionalism. I bring a strong background in Software QA Testing, HR support, and marketing coordination, which allows me to combine empathy with tec...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Customer Success
AI & Automation
Data & Analytics
Marketing & Growth
Sales & Business Development
Work Experience
Marketing | Tech Support | QA Testing | Customer Care
Inventron Technologies
Jun 2021 -
Job Responsibilities:
Improved customer satisfaction by 35% through timely issue resolution, proactive communication, and effective product feedback integration. Detected and documented over 150 software bugs using Jira and TestRail, directly contributing to smoother app and website releases. Collaborated with developers to test new features and updates, ensuring optimal functionality and user experience. Supported...
Marketing | Account Management
Baymill Limited
Aug 2024 - Jul 2025
Job Responsibilities:
Increased brand visibility and engagement by over 40% through targeted digital marketing campaigns and consistent content coordination. Managed and nurtured client accounts, maintaining a 95% retention rate through strong relationship building and proactive communication. Coordinated marketing initiatives that directly contributed to higher product awareness and customer loyalty. Analyzed campa...