Virtual Assistant, Customer ServiceVirtual Assistant, Customer Service
Prince
$500
per month
($3/hour)
Profile Description
A motivated and adaptable professional with experience in customer service, technical support, financial account support, and team mentoring. Equipped with strong communication, problem-solving, organizational, and attention-to-detail skills, with the ability to manage multiple priorities, resolve customer concerns, and follow established procedures. I prefer full-time, long-term employment in a remote or work-from-home setup, particularly in customer support, virtual assistance, administrative ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Virtual Assistance & Admin
Design & Creative
E-commerce & Marketplace
Human Resources
Marketing & Growth
Work Experience
Customer Service
Foundever
Jul 2022 - Apr 2024
Key Achievements:
Customer Service - Assisting customers, resolve their concerns, provide accurate information, and ensure a positive customer experience on behalf of the client. Escalation - Taking Supervisor Call / Escalated call for the level 1 agents Mentor (SME) - Providing guidance, coaching, and technical support to agents while ensuring accurate processes, knowledge, and quality standards are consistently followed.
Customer Service Representative (CSR)
TSD
Feb 2022 - Jul 2022
Key Achievements:
Food Service Customer Service Representative (CSR) - Handled customer food orders, assisted with menu inquiries and modifications, processed orders accurately, and provided efficient customer service.
Technical Support
VXI
Feb 2021 - Jan 2022
Key Achievements:
Technical Support - Provided technical support by diagnosing and resolving customer issues, troubleshooting products and services, and delivering clear step-by-step solutions to ensure customer satisfaction.
Quick Stats
Education
Bachelor's Degree
Philippine Normal University
2022 - 2026