Team Leadership / GHL Automation SpecialistTeam Leadership / GHL Automation Specialist
Prince
ID Verified$800
per month
($5/hour)
Profile Description
Results-driven Operations and Customer Experience Professional with over 11 years of experience in customer support, team leadership, process improvement, and workflow automation. Skilled in optimizing business processes, managing CRM systems, leading high-performing teams, and delivering exceptional customer experiences in fast-paced environments. Recognized for strong communication, problem-solving, operational coordination, and the ability to implement efficient systems that support business ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Customer Success
Virtual Assistance & Admin
Marketing & Growth
Work Experience
Automation Specialist
Revion Digital Marketing
Mar 2025 - Mar 2026
Key Achievements:
● Built and optimized automated workflows, CRM systems, and lead management processes. ● Developed email, SMS, and appointment automation campaigns to improve operational efficiency. ● Collaborated with clients and internal teams to streamline workflows and enhance business performance.
Team Lead
TaskUs
Jul 2024 - Jan 2026
Key Achievements:
● Led and coached customer service professionals to achieve performance, quality, and customer satisfaction goals. ● Monitored KPIs, productivity metrics, and team performance while providing actionable feedback. ● Supported operational improvements through reporting, coaching, and process optimization initiatives.
Subject Matter Expert
TaskUs
Feb 2023 - Jul 2024
Key Achievements:
● Served as the primary resource for process guidance, policy interpretation, and operational support. ● Assisted in training, onboarding, and mentoring team members to improve performance and knowledge retention. ● Collaborated with leadership to identify process gaps and support continuous improvement initiatives.
Customer Service Representative
TaskUs
Aug 2022 - Feb 2023
Key Achievements:
● Delivered high-quality customer support while consistently meeting performance expectations. ● Resolved customer concerns efficiently through effective communication and problem-solving. ● Maintained accurate documentation and collaborated with internal teams to ensure timely resolutions.
Customer Service Representative
Qualfon
Jul 2014 - May 2022
Key Achievements:
● Provided customer support across multiple channels while maintaining exceptional service standards. ● Built strong customer relationships through professionalism, empathy, and issue resolution. ● Earned recognition as Top Agent of the Month for outstanding performance and customer experience.