Trust & Safety Specialist | Virtual AssistantTrust & Safety Specialist | Virtual Assistant
Phillip
ID Verified$880
per month
($5/hour)
Profile Description
Dedicated and detail-oriented professional with several years of experience in Customer Service and Trust & Safety operations. Skilled in communication, problem-solving, case management, and handling sensitive information while maintaining high-quality standards in fast-paced environments. Although I am transitioning into a Virtual Assistant role, my experience has equipped me with strong organizational, multitasking, and time management skills that are highly transferable to administrative supp...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Specialized Skills
Sales & Business Development
Design & Creative
Data & Analytics
Customer Success
Work Experience
Senior Content Moderator
Linktree
Mar 2023 - Aug 2025
Job Responsibilities:
* Provided advanced support and guidance to Content Moderators by assisting with complex cases, policy interpretation, and decision-making processes. * Reviewed escalated and high-risk content cases to ensure accurate enforcement of platform policies and community guidelines. * Conducted quality checks and provided feedback to improve moderation accuracy, consistency, and overall team performance....
Subject Matter Expert
Teleperformance Philippines
Apr 2020 - Nov 2020
Job Responsibilities:
* Served as a Subject Matter Expert by providing real-time assistance, guidance, and process clarification to Customer Service Representatives to ensure accurate handling of customer concerns. * Supported team members by sharing product knowledge, troubleshooting techniques, and best practices related to T-Mobile services, devices, and account management. * Assisted with escalated customer cases b...
Customer Service Representative
Teleperformance
Dec 2018 - Nov 2020
Job Responsibilities:
* Assisted customers with account-related inquiries, billing concerns, and service requests while delivering professional and customer-focused support. * Performed basic troubleshooting for mobile devices, network connectivity, and service-related issues to resolve customer concerns efficiently. * Processed customer payments accurately and explained available payment options and account balances....
Trust and Safety Content Moderator
Linktree
Jul 2021 - Mar 2013
Job Responsibilities:
* Reviewed and moderated user-generated content to ensure compliance with platform policies, community guidelines, and safety standards. * Evaluated reported content, accounts, and user activities to identify policy violations and apply appropriate enforcement actions. * Handled sensitive and confidential cases with accuracy, discretion, and attention to detail while maintaining quality standards....