Virtual AssistantVirtual Assistant
Pelagia
ID Verified$1,500
per month
($9/hour)
Profile Description
Experienced and results-driven professional with a strong background in team leadership, customer service, sales, and administrative support within fast-paced environments. Skilled in coaching teams, managing performance, handling client relationships, and ensuring operational efficiency. Highly organized, adaptable, and detail-oriented, with excellent communication and problem-solving abilities. Passionate about delivering exceptional service, driving results, and contributing positively to tea...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Data & Analytics
Design & Creative
Virtual Assistance & Admin
Specialized Skills
Human Resources
Sales & Business Development
Work Experience
Team Lead
Concentrix
Jul 2025 -
Job Responsibilities:
Responsibilities: As a Team Leader at Concentrix, I managed the daily performance of advisors, ensured compliance with company procedures, provided ongoing coaching and support, and monitored KPIs to drive quality and productivity. I also handled escalations, prepared performance reports, and maintained clear communication across the team to support smooth operations. Achievements: During my time...
Team Leader
Nutun
Jun 2022 - Jul 2025
Job Responsibilities:
Led and coached a team to achieve sales and customer service targets, monitored KPIs, handled escalations, and supported continuous improvement through coaching, reporting, and performance management. Maintained strong stakeholder relationships and contributed to a positive, high-performing team culture. I was recognized as Q1 top team lead in 2024
Advisor
Nutun
Jun 2021 - Jun 2022
Job Responsibilities:
As a Customer Service Advisor at Nutun, I handled customer interactions across voice, email, and live chat channels, ensuring professional and efficient support at all times. I assisted customers with queries, resolved complaints, provided accurate information, and maintained high service standards while meeting performance targets and quality requirements. I also captured and updated customer inf...
Quick Stats
Education
High-school
Umnambithi TVET College
2011 - 2013