Order Fulfillment & Inbound Specialist | CSR | EscalationsOrder Fulfillment & Inbound Specialist | CSR | Escalations

Key Achievements:

o Led customer service and setup operations, ensuring SLA compliance and seamless client onboarding. o Served as the primary point of contact for new customer implementations and go-live activities. o Supervised team performance, coached staff, and drove process improvements to enhance operational efficiency. o Managed escalated customer, order, and shipment issues by coordinating with warehouse, carriers, and operations teams. o Oversaw order management, shipment tracking, logistics documentation, and customer communications.

Key Achievements:

o Supervised daily customer service operations while ensuring service quality and SLA compliance. o Led and coached team members, monitored KPIs, and prepared performance reports. o Resolved escalated customer and logistics issues through cross-functional collaboration. o Maintained customer SOPs and implemented process improvements to improve efficiency. o Oversaw order processing, shipment tracking, and logistics documentation accuracy. o Monitored shipment timelines, provided tracking updates, and communicated delays or changes to clients.

Key Achievements:

o Led the client support team by assigning workloads and ensuring timely resolution of customer inquiries. o Acted as the escalation point for customer and shipment-related concerns. o Coached team members and monitored performance to maintain service standards. o Coordinated with warehouse and carrier partners to ensure accurate order fulfillment and on-time deliveries. o Maintained customer SOPs and supported continuous process improvements.

Key Achievements:

o Assisted health plan members with inquiries on benefits, claims, billing, and coverage. o Resolved customer concerns promptly while ensuring compliance with HIPAA and company policies. o Documented interactions accurately in the system and consistently met performance metrics.

Key Achievements:

o Processed customer orders and managed inbound and outbound shipment activities. o Monitored shipment status and provided proactive updates to customers. o Verified logistics documents, including invoices, packing lists, and bills of lading. o Coordinated with warehouse and carrier teams to resolve shipping and delivery issues. o Delivered responsive customer support while maintaining accurate order and shipment records.