Virtual Assistant | Admin & Operations SupportVirtual Assistant | Admin & Operations Support
Pauline
ID Verified$1,000
per month
($6/hour)
Profile Description
I am a highly organized Virtual Assistant with over four years of experience supporting professionals and teams in managing operations, communication, and administrative workflows efficiently. My background in banking has equipped me to handle high-volume tasks, maintain accurate records, and manage sensitive information with a high level of discretion and accountability. I support calendar and inbox management, data entry, document preparation, research, and database organization, helping reduc...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Customer Success
Data & Analytics
Design & Creative
Virtual Assistance & Admin
Software Development
Work Experience
Virtual Assistant
Self-Employed
Jul 2021 - Present
Job Responsibilities:
- Onboarded and retained multiple long-term clients through reliability and clear communication. - Recognized for exceptional task turnaround speed and proactive problem-solving. - Consistently praised in testimonials for professionalism and tech-savviness.
Sales and Service Advisor
Co-operative Bank of Kenya
Aug 2015 - Aug 2017
Job Responsibilities:
- Improved data validity for existing customers by ensuring that 50% of the customers visiting the branch daily had updated their details in the system. - Migrated 40% of all migratable transactions done in the branch to alternative banking channels. - Managed to take through 30% of customers registered on mco-op cash on an experimental utilization of the channel on a daily basis. - Reduced dorman...
Customer Service Representative
Co-operative Bank of Kenya
Apr 2012 - Aug 2015
Job Responsibilities:
- Ensured that there was 100% commission recovery on statements by ensuring that all statements issued to customers were charged accordingly same day. - Ensured that debit cards issued to customers were reconciled in the system same day, thus 100% compliance according to the bank manuals. - Handled all customer queries within the SLA of 3 minutes and escalated issues that I was unable to handle to...
Teller
Co-operative Bank of Kenya
Nov 2009 - Mar 2012
Job Responsibilities:
- Top-Performing Teller – Recognized for processing the highest transaction volume while minimizing customer wait times. - Error-Free Transaction Handling – Maintained a flawless record in processing deposits, withdrawals, and fund transfers. - Customer Service Excellence – Repeatedly commended for delivering personalized, efficient, and friendly service. - Revenue Growth Contributor – Exceeded cr...
Quick Stats
Education
Master's Degree
Jomo Kenyatta University of Agriculture and Technology
2018 - 2021
Bachelor's Degree
Egerton University
2003 - 2007
High-school
Ngara Girls High School
1998 - 2001