Customer Service VA | Email & Chat Support | CRM ManagementCustomer Service VA | Email & Chat Support | CRM Management
Paul
ID Verified$650
per month
($4/hour)
Profile Description
Tired of missed customer messages, unresolved issues, and slow response times? That's where I can help. I specialize in delivering exceptional customer support with over 6 years of experience handling phone, email, and chat interactions. I have successfully managed 50+ customer inquiries daily while maintaining accurate records, resolving concerns efficiently, and ensuring a positive customer experience at every touchpoint. My expertise includes CRM manag ement, ticket handling, order processi...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Virtual Assistance & Admin
Data & Analytics
AI & Automation
Work Experience
Customer Support Specialist
Blossom Flower Delivery
Mar 2023 - Jun 2026
Key Achievements:
Managed 50+ daily customer inquiries through phone and email support. Maintained 100+ customer records with high accuracy and documentation consistency. Resolved delivery concerns and order-related issues while maintaining customer satisfaction. Coordinated customer follow-ups and administrative support tasks to improve response efficiency. Consistently maintained accurate customer records while supporting timely resolution of order and delivery concerns. Maintained accurate customer documentation and supported timely resolution of customer concerns across 50+ daily interactions.
Survey Representative
RBS Hub
May 2022 - Oct 2022
Key Achievements:
Conducted customer surveys and collected accurate data for reporting purposes. Maintained organized records while meeting quality and compliance standards. Managed high-volume outbound interactions while maintaining professionalism.
Inbound Sales & Customer Service Representative
Sephtraphine Online Jobs
Apr 2019 - Dec 2021
Key Achievements:
Resolved customer inquiries through phone, email, and chat channels. Provided accurate product and service information to support customer retention. Maintained detailed customer interaction records for efficient follow-up.
Quick Stats
Education
High-school
The Heritage Academy of the Philippines
2011 - 2012