Virtual Assistant, Legal Assistant, Case Manager, ShopifyVirtual Assistant, Legal Assistant, Case Manager, Shopify

Key Achievements:

Assist customers in looking for listings, including Airbnb, hotels, and experiences. Respond to customer inquiries via chat, email, and phone, ensuring prompt and professional communication. Handle changes, cancellations, and refunds for bookings while adhering to company policies and procedures. Mediates Hosts and Guests for refunds, cancellations, and alterations Guides Author, and Subject for Review Disputes Guides Host in managing their listings, calendars, and prices. Assist Guests in rebooking and provide multiple available listings at the preferred location Assist Guests in redeeming Gift cards and coupons Guided Airbnb users in managing their profiles and settings within the app. Assist in adding payment and payout methods Tracks refunds and payouts, and provides updates on users Help users in verifying accounts for security purposes Help user synchronize their calendar from Airbnb to other platforms

Key Achievements:

Respond to customer inquiries via phone, email, and chat on mattress options, sleep products, and promotions. Help customers choose products that match their sleep needs and preferences. Assist customers with placing orders, ensuring that all details are accurate, including product selection, payment processing, and shipping information. Support the sales team by handling customer follow-ups and making sales-related sleep products (pillows, sheets, bed frames, etc.) Process customer orders, payments, returns, and exchanges using Ashley Furniture’s point-of-sale and inventory systems. Confirm delivery dates, ensure customers are informed about delivery windows, and handle any changes or reschedules as needed. Ensure all necessary documentation for sales, returns, and warranty claims is complete and filed correctly.

Key Achievements:

Research flights, hotels, and transportation based on client preferences and budgets. Create detailed itineraries, including travel schedules, accommodation details, and activity suggestions. Schedule client appointments at various spas and wellness centers and communicate with spa facilities to confirm bookings, services, and special requests. Handle correspondence related to travel and spa bookings, including confirmations and changes. Assist with other administrative tasks, such as managing calendars and sending reminders.

Key Achievements:

Assist in recording financial transactions in the company's accounting system, ensuring accurate and timely journal entries. Review invoices for accuracy, matching purchase orders and delivery receipts, and ensuring proper documentation is attached. Report any discrepancies to the supervisor. Input and update financial data in QuickBooks, including invoices, payments, and expenses, while maintaining the integrity of financial records. Maintain and organize financial documents, including invoices, receipts, and reports, ensuring they are easily accessible for audits and reviews.

Key Achievements:

Manually adding their worked hours from their timesheet so that they can generate funds Process payments for cash advances Approved uploaded timesheet for cash advances Check GPS for accuracy so that worked hours are recorded

Key Achievements:

Fix and troubleshoot internet connection issues Conduct basic troubleshooting for hardware and software related to internet services. Assist customers in adding, modifying, or removing calls, data, and internet services according to their needs. Assist customers in purchasing service cards, SIM,s and phones