Virtual /Executive Assistant, Customer Care SupportVirtual /Executive Assistant, Customer Care Support
Natalia
ID Verified$700
per month
($4/hour)
Profile Description
Resourceful and adaptable professional with 4+ years of experience across customer service, virtual (Executive) assistance, communications, and digital media. Skilled in managing high-volume tasks with precision, whether handling customer inquiries, crafting solution-driven emails, supporting executives, or producing engaging visual content. I bring a strong blend of organizational excellence, creativity, and people-centered communication. My strengths include rapid problem-solving, clear and em...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Design & Creative
Marketing & Growth
Data & Analytics
AI & Automation
E-commerce & Marketplace
Sales & Business Development
Work Experience
Communications & Digital Media Support/Customer support
Remote
Jul 2025 - Present
Job Responsibilities:
Produced high-impact multimedia content—videos, graphics, blogs, and social copy—to strengthen digital engagement and brand identity across platforms. Managed content calendars, social media strategy, and performance analytics to optimize audience growth and retention. Conducted interviews, scripted narratives, edited stories, and developed human-centered content for blogs, newsletters, and partne...
Customer Engagement & Support (Media & Digital)
Oracom Group
Sep 2023 - Jul 2025
Job Responsibilities:
Assisted with customer inquiries on social media platforms, responding to comments and messages. Supported digital campaigns by helping customers navigate services, offers, and online processes. Collected and organized customer-related data for reporting and service improvements. Ensured prompt communication and helped resolve issues raised through online channels.
Audience & Viewer Support/Production Assistant
Cape Media (TV47)
Feb 2022 - Jun 2023
Job Responsibilities:
Managed viewer communication through social media messages, calls, and online feedback. Assisted the production team by relaying customer/viewer insights to improve program engagement. Responded to audience queries and promoted positive viewer interactions. Filmed, edited, and produced video content for broadcast and digital platforms, contributing to a 20% increase in viewer engagement. Supported...
Customer Service & Office Support
Top Strategies Consultants Ltd
Feb 2020 - Sep 2020
Job Responsibilities:
Handled daily customer calls, walk-in inquiries, and email communications. Responded to customer questions, provided information, and ensured that each client received timely assistance. Managed customer records, organized files, and created detailed reports for internal use. Supported customer-related office operations including scheduling, follow-ups, and service coordination. Maintained a welco...
Quick Stats
Certifications
Education
Bachelor's Degree
2020 - 2023
High-school
2016 - 2019