Virtual Assistant, Customer Care Support, Video Editor

Natalia

ID Verified
700/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Resourceful and adaptable professional with 4+ years of experience across customer service, virtual assistance, communications, and digital media. Skilled in managing high-volume tasks with precision, whether handling customer inquiries, crafting solution-driven emails, supporting executives, or producing engaging visual content. I bring a strong blend of organizational excellence, creativity, and people-centered communication. My strengths include rapid problem-solving, clear and empathetic com...

Top Skills

Adobe Illustrator · 4 yearsAdobe InDesign · 4 yearsAdobe Photoshop · 4 yearsAdobe Premiere Pro · 4 yearsCanva · 4 years

Skills & Expertise

Customer Success

Live Chat SupportIntermediate
Phone SupportAdvanced
Email SupportIntermediate
Social Media SupportIntermediate
ZendeskIntermediate
LiveChatIntermediate

Design & Creative

Adobe PhotoshopAdvanced
Adobe InDesignAdvanced
CanvaAdvanced
Adobe IllustratorAdvanced
Adobe Premiere ProAdvanced
CapCutAdvanced
Loom/Screen RecordingIntermediate

Marketing & Growth

Meta Ads (Facebook/Instagram)Intermediate
TikTok AdsIntermediate
Google AdsIntermediate
LinkedIn AdsBeginner
TikTok GrowthIntermediate
Social Media AnalyticsIntermediate
Instagram GrowthIntermediate
HubSpotIntermediate

Data & Analytics

Excel (Advanced)Advanced
Google Sheets (Advanced)Advanced

Quick Stats

Age23 years
English LevelFluent
ID VerificationVerified

Certifications

Virtual Assistant Certified

Education

Bachelor's Degree

2020 - 2023

High-school

2016 - 2019