Naomi

Virtual Assistant

Naomi

ID Verified
1,300/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Results-driven Executive Assistant and operations support professional focused on helping founders and executives operate more efficiently, stay organized, and scale with structure. Experienced in streamlining workflows, improving communication systems, managing complex scheduling, and implementing AI-assisted processes that reduce turnaround time, minimize errors, and increase operational efficiency. Known for proactive execution, strong stakeholder management, and creating systems that free up...

Skills & Expertise

AI & Automation

OpenAI APIIntermediate
Prompt EngineeringIntermediate

Customer Success

Phone SupportIntermediate

Data & Analytics

Virtual Assistance & Admin

Specialized Skills

OnboardingIntermediate

Human Resources

SOP WritingIntermediate

Marketing & Growth

MailchimpIntermediate

Work Experience

Executive Assistant to co-founder

Nyakati Athena Nairobi Limited

Nov 2024 - Feb 2026

Job Responsibilities:

• Managed 100+ daily emails, coordinated 10–15 weekly meetings, and tracked tasks across teams, reducing scheduling conflicts by 30% and improving accountability and follow-through • Served as first point of contact for customers, managing inquiries end-to-end and coordinating with internal teams, improving response time and ensuring consistent, timely resolution • Anticipated executive needs, man...

Claude/Anthropic APIPhone SupportTravel PlanningExcel (Advanced)Data EntryGoogle Sheets (Advanced)Email SupportOpenAI APIPrompt EngineeringSocial Media Support

Project Manager

Blessed Link Innovation Center

Mar 2022 - Aug 2024

Job Responsibilities:

• Coordinated vendors, participants, and internal teams for a medical camp serving 200+ people, ensuring clear communication and smooth execution across all stakeholders • Managed scheduling, logistics, and team coordination, keeping multiple moving parts aligned and ensuring activities were delivered on time and within budget • Introduced structured planning and tracking for logistics, vendors, a...

Phone SupportExecutive Assistant ServicesCalendar ManagementEmail ManagementMeeting Coordination

Teller

Equity Bank Limited Kenya

Jan 2017 - Oct 2017

Job Responsibilities:

• Processed 150+ daily financial transactions with 99% accuracy, maintaining consistency and reliability in high-volume operations • Delivered high-quality customer service, handling inquiries and resolving issues efficiently, improving client satisfaction and trust • Collaborated with team members to optimize workflows, reducing service wait times and improving overall efficiency

Phone SupportEmail Support

Quick Stats

Age27 years
GenderFemale
English LevelFluent
Other Languages
SwahiliFluent
ID VerificationVerified

Certifications

Strategy Consultant

Education

Bachelor's Degree

University of Nairobi

2017 - 2024