Caroline

Reliable Virtual Assistant for Customer Support & Admin Task

Caroline

ID Verified
400/mo
Nairobi , Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I help businesses stay organized, respond to customers professionally, and manage social media consistently. I have experience in customer service, online business management, content posting, and client communication. I am skilled in handling messages, scheduling, social media support, and assisting customers in a professional and friendly manner. Running my own online business has strengthened my communication, marketing, and problem-solving skills. I am reliable, quick to learn new tools, and...

Top Skills

Data Entry · 2 yearsTravel Planning · 2 yearsAccount Management · 1 yearAsana · 1 yearCalendar Management · 1 year

Skills & Expertise

Virtual Assistance & Admin

Travel PlanningIntermediate
Data EntryIntermediate
Calendar ManagementIntermediate
Email ManagementIntermediate
Document ManagementIntermediate
Research & Information GatheringIntermediate
CalendlyIntermediate
AsanaIntermediate
NotionIntermediate
TrelloIntermediate

Customer Success

ZendeskIntermediate
Lead ManagementIntermediate
Social Media SupportIntermediate
Email SupportIntermediate

Sales & Business Development

Zoho CRMIntermediate
Account ManagementIntermediate
Proposal WritingIntermediate

Work Experience

Social Media manager

Online Business Owner(Clothing shop)

Feb 2023 - Dec 2025

Key Achievements:

Managed daily operations of an online clothing business selling chiffon tops and dresses. Responded to customer inquires via WhatsApp, Instagram and Facebook. Built customer relationships, Increasing trust and repeat sales. Created and posted engaging,contact to attract customers . Handled order processing, pricing and client follow- ups.

Data EntryEmail ManagementSocial Media Support

Customer service assistant

Hospitality trainee (Industrial Attachment)

Jun 2020 - Mar 2021

Key Achievements:

Assisted customers with inquires and provided professional support. Maintained clear communication and ensured customer satisfaction. Managed basic administrative tasks and record keeping . Developed strong interpersonal and problem solving skills.

Email SupportSocial Media SupportZendeskAsanaTrelloData EntryCalendar ManagementEmail Management

Quick Stats

Age27 years
English LevelFluent
ID VerificationVerified
Portfolio
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Certifications

Catering and hotel management
Computer skills