Moreen

Virtual assistant, sales manager, customer representative

Moreen

800/mo
Ruiru, Kenya
Looking for Full-time
7 hours/day
Availability: US / EU / Asia timezone

Profile Description

Detail-oriented Virtual Assistant with experience providing administrative, customer support, and operational assistance in fast-paced environments. Skilled in email and calendar management, data entry, customer communication, and document handling using digital tools. Highly organized, reliable, and proactive, with a strong ability to manage multiple tasks remotely while maintaining accuracy, confidentiality, and professionalism.

Top Skills

Email Support · 2 yearsPhone Support · 2 yearsSocial Media Support · 2 yearsB2C Sales · <1 yearCold Calling · <1 year

Skills & Expertise

Customer Success

Email SupportIntermediate
Phone SupportIntermediate
Social Media SupportIntermediate
FreshdeskBeginner
Customer.ioBeginner

Marketing & Growth

SEO (Technical & Content)Beginner
Email MarketingBeginner
Google Tag ManagerBeginner
TikTok AdsBeginner
Meta Ads (Facebook/Instagram)Beginner

Sales & Business Development

Cold CallingBeginner
Cold Email OutreachBeginner
Sales PresentationsBeginner
B2C SalesBeginner

Data & Analytics

Excel (Advanced)Beginner

Work Experience

Salesperson position

Cute J's babyshop

Sep 2022 - Present

Key Achievements:

Assisted customers in selecting products by understanding their needs and providing accurate product information. Achieved daily and monthly sales targets through effective product recommendations and upselling. Maintained attractive product displays and ensured proper merchandising standards were followed. Managed stock levels, including restocking, inventory checks, and reporting low or out-of-stock items. Processed sales transactions accurately and handled cash or electronic payments responsibly. Provided excellent customer service to encourage repeat business and positive customer relationships. Kept the shop clean, organized, and compliant with company standards. Addressed customer inquiries and complaints professionally to maintain brand reputation.

TikTok AdsExcel (Advanced)Phone SupportSocial Media SupportEmail Support

Secretary intern

Kithangari girls' highschool

May 2022 -

Key Achievements:

Provided administrative support that improved daily office workflow by ensuring timely document preparation, filing, and correspondence handling. Managed phone calls, emails, and front-desk communication professionally, contributing to smooth communication between staff and external contacts. Assisted in organizing meetings and appointments, reducing scheduling conflicts and improving time management for supervisors. Maintained accurate records and filing systems, improving document retrieval and reducing errors or misplaced files. Supported office operations by handling clerical tasks efficiently, allowing senior staff to focus on higher-priority responsibilities.

Email SupportPhone SupportExcel (Advanced)

Quick Stats

Age22 years
English LevelFluent
ID VerificationNot verified