Customer success agent, virtual assistant , team leadCustomer success agent, virtual assistant , team lead
Mophy
ID Verified$600
per month
($3/hour)
Profile Description
Mophy Moraa is a detail-oriented Humanities graduate with 4 years of experience in legal administration, client relations, and public-sector support. Skilled in managing confidential information, coordinating schedules, and handling correspondence with integrity. Proficient in MS Office Suite and CRM systems, with strong competencies in legal & administrative support, case file management, conflict resolution, and research & reporting. Experienced in delivering high-quality client service and en...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Virtual Assistance & Admin
Work Experience
Customer success agent
CCI kenya
May 2024 - Mar 2025
Job Responsibilities:
- Delivering professional client support via phone, email, and live chat in a high‑volume environment. - Accurately documenting customer interactions and escalating complex issues appropriately. - Maintaining excellent quality assurance, response time, and resolution KPIs. - Assisting with legal document preparation, formatting, and organized filing systems.