Virtual Assistant | Customer Support | Junior Developer

Miss

ID Verified
750/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

I am an ICT professional and Junior Software Developer with proven experience as a Virtual Assistant and Customer Support specialist. I excel at managing calendars, coordinating meetings, handling client communication, and streamlining workflows using tools such as Google Workspace, Slack, and Zoom. My technical background includes training in React, TypeScript, Tailwind CSS, and Git, alongside ICT support and troubleshooting. This combination of organizational expertise and technical skills all...

Top Skills

Technical Support · 2 yearsDALL-E · 1 yearEmail Support · 1 yearGitHub Copilot · 1 yearLive Chat Support · 1 year

Skills & Expertise

Customer Success

Technical SupportIntermediate
Live Chat SupportIntermediate
Phone SupportIntermediate
Email SupportIntermediate

Software Development

ReactBeginner
Next.jsBeginner
TypeScriptBeginner
HTML5/CSS3Beginner
Tailwind CSSBeginner
WordPress DeveloperBeginner
Node.jsBeginner
Python (Django/FastAPI)Beginner
MySQLBeginner
PostgreSQLBeginner
MongoDBBeginner
SupabaseBeginner
GitHub ActionsBeginner
NetlifyBeginner

AI & Automation

GitHub CopilotIntermediate
DALL-EIntermediate
PerplexityBeginner
API IntegrationBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Travel PlanningBeginner
Data EntryBeginner
Executive Assistant ServicesBeginner
Personal Assistant ServicesBeginner
Meeting CoordinationBeginner
Email ManagementBeginner
Document ManagementBeginner
NotionBeginner
ClickUpBeginner

Work Experience

Customer Support|Technician

Delta Net Limited

Nov 2024 - Dec 2025

Key Achievements:

- Increased client satisfaction ratings by 30% by addressing inquiries and resolving complaints promptly and effectively. - Processed over 200 service orders and transactions with 100% accuracy, improving overall service efficiency. - Configured and deployed over 30 routers, including Microtik, Tenda, and TP-Link, to enhance network stability and customer satisfaction. - Resolved over 90% of technical issues within 24 hours, ensuring minimal disruption to client operations. - Conducted detailed analyses of network device problems, leading to a 25% reduction in recurring issues. - Established streamlined troubleshooting protocols that improved the resolution time for network outages by 15%.

Technical SupportPhone SupportEmail SupportLive Chat Support

Quick Stats

Age29 years
English LevelFluent
ID VerificationVerified
Portfolio
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