IT Support SpecialistIT Support Specialist
MILKA
ID Verified$1,000
per month
($6/hour)
Profile Description
Motivated and dependable IT professional with hands-on experience in IT support, technical troubleshooting, and networking, built through remote technical support work and an attachment at the Judiciary of Kenya. I bring strong problem-solving and communication skills, sharpened through direct client and customer-facing roles. At Athena, I provide IT support and systems troubleshooting, helping users resolve technical issues efficiently and maintaining reliable service delivery. My prior experie...
Skills & Expertise
Skill Levels Explained:
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Customer Success
AI & Automation
Content & Writing
Data & Analytics
Finance & Accounting
Human Resources
Work Experience
IT Support
Athena
Sep 2024 - Present
Job Responsibilities:
• Provide IT systems support and technical troubleshooting, resolving user issues across hardware, software, and connectivity • Support Microsoft Azure-based cloud resources, troubleshooting access, configuration, and connectivity issues • Monitor, maintain, and escalate technical issues to ensure minimal disruption to operations • Document support tickets and resolutions to maintain accurate, up-...
Customer Service
Judiciary of Kenya
Jan 2023 - May 2024
Job Responsibilities:
• Supported clients in creating accounts and navigating the court's e-filing system, resolving user queries efficiently • Provided front-line technical and customer support to staff and members of the public, resolving user-related issues • Assisted in troubleshooting network and connectivity issues affecting client and staff access • Participated in installation and configuration of hardware and...
Assistant Administrator
Wine and more Limited
Feb 2022 - Dec 2022
Job Responsibilities:
● Managed and coordinated daily administrative and logistics operations efficiently ● Maintained accurate records, reports, and documentation ● Supported overall business operations, ensuring smooth workflow across departments ● Built a strong reputation for reliability, accountability, and consistent performance
Quick Stats
Education
Bachelor's Degree
Technical University of Kenya
2021 - 2025