General IT Support SpecialistGeneral IT Support Specialist
MILKA
ID Verified$1,000
per month
($6/hour)
Profile Description
Detail-oriented IT Support Specialist with 1-3 years of hands-on experience in technical troubleshooting, cloud support, and network maintenance. Skilled in providing remote technical support for Microsoft Azure systems, resolving connectivity, access, and configuration issues for cloud-based resources, gained through a support role at Ethena Kenya and an IT attachment at the Judiciary of Kenya supporting infrastructure, hardware, and software across multiple departments. Experienced in managing...
Top Skills
Skills & Expertise
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Customer Success
AI & Automation
Content & Writing
Work Experience
Microsoft Azure
Ethena Kenya
Sep 2022 - May 2025
Key Achievements:
● Provided remote technical support to users on Microsoft Azure systems and services ● Troubleshot connectivity, access, and configuration issues for cloud-based resources ● Assisted with monitoring, maintaining, and escalating Azure-related technical issues ● Documented support tickets and resolutions to maintain accurate service records
Network technician
Judiciary of Kenya
Jun 2024 - Sep 2024
Key Achievements:
● Supported IT systems and infrastructure across multiple departments ● Assisted in troubleshooting network and connectivity issues ● Participated in installation and configuration of hardware and software ● Provided technical support to staff, resolving user-related issues ● Maintained and monitored basic networking equipment and systems
Assistant Administrator
Wine and more Limited
Jun 2025 - May 2016
Key Achievements:
● Managed and coordinated daily administrative and logistics operations efficiently ● Maintained accurate records, reports, and documentation ● Supported overall business operations, ensuring smooth workflow across departments ● Built a strong reputation for reliability, accountability, and consistent performance
Quick Stats
Education
Bachelor's Degree
Technical University of Kenya
2021 - 2025