Mike

Medical virtual Assistant | Medica Biller

Mike

ID Verified
1,000/mo
Mombasa, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I'm a healthcare operations professional with over a year of experience in U.S. healthcare, working across medical billing and virtual patient support. Day-to-day, that means handling claims submission, following up on denials, verifying insurance, and reviewing EOBs — plus catching and correcting coding or documentation errors so claims actually get paid instead of bouncing back and forth. I'm often the first person a provider or patient talks to when something's gone wrong with their bill or ...

Top Skills

LiveChat · 2 yearsEmail Support · 1 yearLive Chat Support · 1 yearMedical Billing · 1 yearMedical Transcription · 1 year

Skills & Expertise

Customer Success

LiveChatIntermediate
Live Chat SupportIntermediate
Email SupportIntermediate
Ticket ManagementIntermediate
Phone SupportIntermediate

Specialized Skills

Medical BillingIntermediate
Medical TranscriptionIntermediate

Work Experience

Medical VA

Turnsole Health

Jan 2025 - Jun 2026

Live Chat SupportMedical BillingMedical TranscriptionLiveChatZendesk

Physician assistant Intern

Coast General Teaching and Referral Hospital , Mombasa, Kenya

Jan 2024 - Dec 2024

Quick Stats

Age30 years
English LevelFluent
ID VerificationVerified

Certifications

AAPC CERTIFIED BILLER
BILLING AND REVENUE CYCLE MANAGEMENT
HIPAA certificate

Education

Certificate

GENERATION KENYA

2024 - 2024

Associate's Degree

KENYA MEDICAL TRAINING COLLEGE

2020 - 2023

Bachelor's Degree

Technical University of Mombasa

2015 - 2019