Virtual Assistant - Customer support, Executive AssistantVirtual Assistant - Customer support, Executive Assistant
Michelle
ID Verified$1,500
per month
($9/hour)
Profile Description
With a diverse background across Executive Assistance, customer support, sales & marketing, AI data training, and recruitment, I bring a unique perspective to talent acquisition. My journey has shaped me into a highly adaptable professional with a deep understanding of human interaction, data-driven decision-making, and business growth.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Marketing & Growth
Sales & Business Development
Work Experience
Freelance Roles
AI Annotator – RWS Group | Social Media Manager – Socialmediawithmoe
Feb 2025 - Present
Job Responsibilities:
• Supported clients with AI data labeling, ensuring accuracy and quality in text, image, and audio datasets. • Managed content strategies, community engagement, and reporting for social media clients. • Improved engagement rates by 40% through consistent and customer-focused content execution.
Medical Staffing Specialist / Customer Support Coordinator
Adelphi Medical Staffing
Oct 2022 - Jan 2025
Job Responsibilities:
• Delivered responsive customer and candidate support through multichannel communication (email, chat, and phone). • Coordinated between clients, healthcare professionals, and internal teams to ensure smooth placement operations. • Maintained 95% satisfaction scores through prompt issue resolution and empathetic communication. • Improved response time by 25% using Zoho CRM automations and tracking...
Customer Support & Logistics Coordinator
Bolt Kenya
Apr 2021 - Apr 2022
Job Responsibilities:
• Resolved rider and driver issues across social media and email, boosting customer satisfaction by 30%. • Handled escalations with empathy and precision, reducing repeat complaints by 20%. • Supported operational logistics, ensuring smooth coordination between customer support and driver management teams. • Collaborated with regional teams to improve communication processes and enhance service de...
Recruitment & Administrative Coordinator
Technobrain Limited
Feb 2021 - Apr 2021
Job Responsibilities:
• Supported recruitment operations and administrative workflows, ensuring timely onboarding and communication. • Automated reporting systems, increasing efficiency by 25%. • Maintained high-quality client and candidate interactions to uphold service standards.
Executive Assistant & Marketing Consultant
The Vault Gift Shop
Jan 2020 - Dec 2020
Job Responsibilities:
• Delivered personalized support via phone, email, and social channels, ensuring consistent customer satisfaction. • Managed marketing initiatives that boosted engagement by 90%. • Supported administrative operations, including vendor coordination and daily communications.